Payment Terms & Conditions

1. Introduction

These Payment Terms govern all financial transactions on the Nairakey platform. By making a payment or subscribing to our services, you agree to these terms in addition to our Terms of Use and Privacy Policy.

2. Payment Methods

We accept the following payment methods through our secure payment processor:

• Debit/Credit Cards: Visa, Mastercard, Verve
• Bank Transfer: Direct bank transfers to designated accounts
• USSD: Mobile banking via USSD codes
• Bank Account: Direct debit from Nigerian bank accounts

All payments are processed in Nigerian Naira (NGN). International cards are accepted and will be converted at prevailing exchange rates.

3. Subscription Billing

3.1 Billing Cycles

• Monthly: Billed on the same day each month
• Yearly: Billed annually on the subscription anniversary date

3.2 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled. You will receive a reminder email 7 days before renewal. Ensure your payment method is up to date to avoid service interruption.

3.3 Failed Payments

If a renewal payment fails:

• We will attempt to charge your payment method up to 3 times
• You will receive email notifications about the failed payment
• Your account may be downgraded to Free tier after 7 days
• Property listings may be deactivated until payment is resolved

4. Pricing

Current subscription prices are displayed on our pricing page. All prices are:

• Quoted in Nigerian Naira (NGN)
• Inclusive of applicable taxes
• Subject to change with 30 days notice for existing subscribers

Price changes do not affect current billing cycles. New prices apply at the next renewal.

5. Taxes

Prices displayed include Value Added Tax (VAT) where applicable under Nigerian tax law. Nairakey Limited is registered with the Federal Inland Revenue Service (FIRS) and complies with all tax obligations.

6. Receipts and Invoices

After each successful payment:

• A receipt is automatically sent to your registered email
• Transaction history is available in your dashboard
• Invoices can be downloaded for business expense purposes
• Contact support for custom invoice requirements

7. Currency

All transactions are processed in Nigerian Naira (NGN). For international cards:

• Your bank will convert the charge to your local currency
• Exchange rates are determined by your card issuer
• Additional foreign transaction fees may apply from your bank

8. Payment Security

Your payment security is our priority:

• All payments are processed through Paystack (PCI-DSS Level 1 certified)
• Card details are encrypted and never stored on Nairakey servers
• 3D Secure authentication is enabled for card payments
• SSL/TLS encryption protects all data transmission

9. Chargebacks and Disputes

If you believe a charge is unauthorized or incorrect:

1. Contact us first at billing@nairakey.com
2. Provide transaction details and reason for dispute
3. We will investigate and respond within 5 business days

Filing a chargeback without first contacting us may result in account suspension pending investigation.

10. Promotional Offers

From time to time, we may offer promotional pricing:

• Promotional prices apply only for the specified period
• After the promotional period, standard pricing applies
• Promotions cannot be combined with other offers
• We reserve the right to modify or cancel promotions at any time

11. Upgrading and Downgrading

11.1 Upgrades

When upgrading your subscription:

• You will be charged the prorated difference immediately
• New features are available instantly after payment
• Your billing cycle date remains unchanged

11.2 Downgrades

When downgrading your subscription:

• Changes take effect at the end of the current billing period
• No prorated refunds for the remaining period
• Access to higher-tier features continues until period end
• Listings exceeding new plan limits may be deactivated

12. Account Suspension

Nairakey may suspend your account for:

• Repeated failed payment attempts
• Suspected fraudulent activity
• Violation of our Terms of Use
• Chargeback disputes under investigation

13. Refunds

For information about refunds, please refer to our Refund Policy.

14. Changes to Payment Terms

We may update these Payment Terms periodically. Material changes will be communicated via email at least 30 days before taking effect. Continued use of our paid services after changes constitutes acceptance.

15. Contact Information

For billing inquiries or payment support:

• Email: billing@nairakey.com
• Phone: +234 809 770 7000
• WhatsApp: +234 809 770 7000
• Hours: Monday - Friday, 9:00 AM - 6:00 PM WAT